These Terms and conditions (T&C's) incorporate, and should be read together with, any airline & hotel T&C's or regulations and codes of conduct. The RB PINC Experience (hereafter referred to as RBPINC) reserve the right to change or amend any events, schedules, artists, performers within the dates of the experience. Only pre approved vendors may trade at RBPINC events with RBPINC's prior consent. RBPINC does not permit any merchandise, clothing or branding including any logos that are not RBPINC related without prior permission. If found RBPINC reserve the right to confiscate.
Purchasing this ticket, you are giving permission for photos and videos being taken during the duration of the event, which may be used for promotional purposes.
RBPINC will not allow the use of unauthorised professional recording equipment at any RBPINC events. You give your express consent to your actual and simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time by RBPINC. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
Only passes and tickets purchased from RBPINC and it's listed retailers and promoters will be valid. Passes are transferable but may incur a admin fee. Please contact RBPINC directly.
REFUNDS & CANCELLATIONS
Refunds will only be given if there are causes outside of RBPINC's control to warrant cancellation of the whole event for example due to forces beyond RBPINC's control -force majeure, act of government, riots, natural disasters or inclement weather. Any refunds issued will be minus the cost of any accommodation and deposit fee. You will not receive any refunds for booking fees incurred.
RBPINC reserves all rights to cancel or postpone or change the events, locations, artist lineup, times, and dates without prior notice.
AGE POLICY
RBPINC is strictly an over 18's holiday experience. ID will be required.
RBPINC PACKAGES, WRISTBANDS & TICKETS- Only the above purchased from RBPINC or its listed retailers are valid.
WRISTBAND COLLECTION
Collect your wristband on Wednesday 28th January from checkin at Soho house hotel Bring your ID and email confirmation.
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Each wristband/ ticket entitles entry for 1 person.
Each wristband/ ticket entitles the ticket holder to event access to all RBPINC events listed, apart from any addition “Add on” event. Events, locations and times can be subject to change*
Accommodation and stated transportation between events are included the package. Food and drink are included in all stated events except the street party event.
Additional activities such as “excursions, sightseeing, and Water sporting events will be subject to additional costs.
On arrival to the hotel, please bring your e-mail confirmation and ID (passport, driving license of any GOV-approved ID) as this is en 18+ only event.
The ticket holder must adhere to the various venue’s entrance guidelines (age restriction, dress code, intoxication, must have ID, etc). Failure to adhere to these guidelines may result in refusal of admission, at the staff and security team’s discretion.
Entertainment, venue and timings may be subject to change.
If the event is cancelled by the promoter, the ticket component of the package will be returned to the consumer. The resort will not be responsible for refunding the cost of the hotel room. Alternative entertainment will be provided at the resort and consumers’ access to event venues will be upheld.
If the event is cancelled due to unforeseen circumstances, an option to reschedule will be offered and/or full refund for the ticket price.
Once you receive your wristband, this will then become non transferrable. For individual events you must present your ticket on entry to all RBPINC events. in full, with stubs and not tampered with. RBPINC will not issue duplicates for lost or stolen tickets or wristbands so please ensure care is taken as ticket holder is responsible for their own tickets & wristbands.Some event tickets are transferable but may incur a small admin fee, please contact a RBPINC team member directly to discuss.
DRINKS POLICY
Complimentary drinks from our PINC drinks menu are available at the following events : WELCOME COCKTAILS, PINC POOL PARTY, BEACH PARTY & BOAT PARTY. You can purchase additional drinks at all events, excursions and bars. Outside drinks are not permitted at any of our venues and may be confiscated if found.
ACCOMMODATION
You are responsible for respecting and abiding by the rules and regulations set by the relevant accommodation which are entirely separate from RBPINC.
You may be asked to leave a credit card for any costs incurred by yourself at check in at the hotel.
RBPINC are not responsible for your flight and are not an agent. RBPINC are not responsible in any way for any losses incurred by disruption from the airline, airline schedules, delays or cancellations that would impact your attendance at the RBPINC Experience.
It is your responsibility to ensure that you have ALL the correct visas, documentation and valid passport needed to travel to the country that RBPINC are hosting events in.
SAFETY & SECURITY
You must purchase adequate travel insurance before travelling to any of our destination for RBPINC to cover yourself for the duration.
RBPINC enforce a strict behaviour policy and reserves the right to evict a customer without refund, and/or refuse admission if this is breached.You may be body/bag searched at the entrances, on the site or when leaving. Any items, reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, will be confiscated and handed to the relevant authorities. Any person carrying illegal items or carrying out illegal activity will be given to the relevant authorities. Such persons will be refused further entry to all RBPINC events and their pass will be terminated. They may also be asked to leave the hotel. RBPINC and its partners will not be responsible for any cost incurred as a result. Any behaviour deemed out of line by RBPINC staff including anti-social behaviour, becoming dangerously intoxicated, intimidating or threatening, may lead to removal and the termination of your RBPINC wristband/package. Please act and drink responsibly.
You will be responsible for any costs for damages incurred by your negligence at any RBPINC hotels or Venues.
It is your responsibility to look after your own safety at all times during the RBPINC week.
DAMAGE/LOSSES
RBPINC does not accept any liability for personal or property damages, losses (including confiscated items) or injuries sustained at this event other than caused as a result of our negligence. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
TRAVEL TO ST.LUCIA
RBPINC will not ask you for your private medical information, however, travel to St.Lucia requires you to be up to date with their current rules and regulations which you can find on the St.Lucian government website. Please ensure you read and understand are fully compliant with any of their requirements before attending RBPINC. RBPINC will not take responsibility if you do not adhere to St.Lucian laws and protocols.